Delivery Information

UK Standard Delivery

UK orders (includingmainland, the Channel Islands and Northern Ireland) over £50 are eligible forfree standard delivery. UK orders below £50 are charged £3.00 if the item is aparcel and £1.20 if the item is a large letter or letter. Multiple largeletters or letters may become a parcel.


Estimated Deliverydates are 3-5 working days, excluding Bank Holidays and weekends. We aim todispatch standard delivery orders within 1-2 working days. Couriers usuallytake a further 2-3 working days to deliver, hence our estimated delivery dates.However, delivery may take longer depending on the time of year, weather, roadconditions and courier used. ForStandard delivery orders, the couriers used include Royal Mail's Second ClassService, Tracked Delivery services, Signature services, Parcel Force, Hermes2Day delivery, etc. The type of service used will be at our discretion. If youwant to know more about the type of service that might be used with your order,please contact us.


If your item doesn'tarrive after 10 working days, please contact us as there might have beenattempted delivery or your parcel might be lost. In case there was attempteddelivery of a parcel, Royal Mail will usually hold a parcel for 18 calendardays. It's the buyer's responsibility to arrange re-delivery with Royal Mail orto collect the parcel from their local delivery office within this period. Ifthe parcel overextends this holding period, the parcel will be returned to usand the buyer will have to repay postage for the parcel to be sent again. Incase a refund is preferred, the price of the product and standard deliverypostage will be refunded once the parcel has arrived at our warehouse. In casea standard delivery is late or lost, a refund or replacement will only beprocessed after 10 working days have passed as this is the date when a parcelwill be considered officially lost by Royal Mail standards.


UK Mainland Only - ExpressDelivery


At a cost of £1.90for large letters and letters; and £4 for parcels. Estimated delivery dates forthis postal service are 2-3 working days, excluding Bank Holidays and weekends.Multiple large letters or letters may become a parcel.


We aim to dispatchorders with this service the next working day after an order is placed and inaddition to this, couriers will usually take 1-2 working days to deliver hencethe estimated delivery dates. This service is available for orders below 2Kilos for UK Mainland only. Delivery may take longer depending on the time ofyear, weather, road conditions and courier used. For express delivery, the typesof services used include Royal Mail First Class Delivery Services, TrackedDelivery Services, Signed For Delivery Services, Hermes Next Day delivery, etc.The type of service used will be at our discretion. If you want to know moreabout the type of service that might be used with your order, please contactus. This service is not available as a free delivery option for order above£50, if the option is available, it is an administrative error and the parcelwill not be sent through this option.


If your item doesn'tarrive after 10 working days, please contact us as there might have beenattempted delivery or your parcel might be lost. If there was attempteddelivery but the buyer wasn't available, it is the buyer's responsibility toarrange re-delivery or collection with the courier before the holding period,usually 18 calendar days, elapses. If an order overextends the holding period,the order will be returned to us and the buyer will have to repay postage for theparcel to be sent again. In case a refund is preferred, the price of theproduct and express delivery postage will be refunded once the parcel hasarrived at our warehouse. In case an express delivery is late or lost, a refundor replacement will only be processed after 10 working days have passed as thisis the date when a parcel will be considered officially lost by Royal Mailstandards.


UK Mainland Only - SpecialDelivery Guaranteed


At a cost of £7.95.Orders with this postal service are guaranteed to arrive in 1-2 working daysaround 1pm, excluding Bank Holidays. Tracking is available. Orders aredispatched the same or next working day after an order is placed and inaddition to this, couriers will usually take 1 working day to deliver hence thegiven delivery dates. This postal service only applies from Monday to Friday. Ordersplaced on Friday and the weekend will usually be delivered on Tuesday at theearliest. This service is available for orders below 2 Kilos for UK mainlandonly and excludes: Isle of Man, Jersey, Guernsey, Northern Ireland, ShetlandIslands, Orkney Islands, Scilly Isles, Scottish Highlands and Republic ofIreland.


If there wasattempted delivery but the buyer wasn't available, it is the buyer's responsibilityto arrange re-delivery or collection with the courier. This service is notavailable as a free delivery option for order above £50. If the option isavailable, it is an administrative error and the parcel will not be sentthrough this service.


InternationalDelivery


We offer internationaldelivery for most European countries and some World Zone 1 countries. Thedelivery prices vary depending on the country and weight of the item and canrange from £7.80 for letters, £10.86 for large letters to £21.10 for parcelsnearing 2 Kilos. The final price for your parcel will be calculated at checkoutand you can see whether the price is right for you or not. For orders above 2kilos, European prices will start at a base £35.00 + £5.00 per extra kilo.World Zone 1 prices will start at £40 + £5 per extra kilo.


Estimated deliverydates are 5-15 working days after dispatch, excluding UK Bank Holidays.Delivery dates may vary due to weather conditions, the time of year and countrythe parcel is being sent to. Some countries have faster postal services thanothers. International deliveries are usually sent tracked so if provided pleaseregularly monitor your tracking number. If there was attempted delivery, it isthe buyer's responsibility to arrange re-delivery with your local courier or tocollect the parcel from the delivery office within this period. If the parcel overextendsthis holding period, the parcel will be returned to us and the buyer will haveto re-pay postage for the item to be re-sent. If a refund is preferred, onlythe cost of the product will be refunded once the parcel is recorded as beingreturned. If a parcel is late or lost, a refund or replacement will only beprocessed after 25 working days have passed as this is the date when the parcelwill be considered officially lost by courier standards.